Reviews of Inn at Jackson

Disappointing Stay

The location.

Disappointing stay: broken bed, no housekeeping, no follow-up We booked a room with two queen beds eight months ago and stayed four nights, breakfast included. The stay fell well short of basic expectations. On our first night in Room 4, we discovered the center brace of one bed was broken and the mattress sagged badly in the middle. We reported it the second morning, expecting a prompt resolution. None was offered. We tried to make do the second night but didn't sleep. One of the two sitting chairs was also broken, so sitting up wasn't an option either. The third night was worse: one of us slept on an antique rollaway bed with exposed springs. Still, we heard nothing from the inn. On the fourth morning, frustrated and exhausted after two nights without real rest, we went into the kitchen looking for someone. A cook told us the innkeeper had suggested a different room the day before, but no one had made any effort to tell us or help. When we returned that evening, we found an unmarked envelope with a key to Room 7. That was the only resolution we received, and it came on our last night. The room was also never serviced. We were left with wet towels and had to find fresh ones ourselves in a closet and on a bench. Our next destination was already booked, or we would have left a day early. The location is lovely, but at this price we expected working beds, daily housekeeping, and basic communication when a problem was reported.

Could be a beautiful location with a complete overhaul.

Location was great !

Needs some serious updating. Bathroom was in poor condition. The bedding was awful. Thankfully it was a one night stay .

A great stay at The Inn at Jackson!

We enjoyed our stay at the inn. I am not a fan of inns generally, but this inn changed my perception of an inn.

A little more uniformity in the parking area.

Excellent location with very friendly staff.

Excellent location for local attractions and leaf peeping. Quite with ample parking. Excellent breakfast.

A little bit dated esp in the room and our bathroom.

Location was good and the town of Jackson is charming

Mattress in our room was too soft and bathroom fixtures need to be upgraded

The inn was beautiful! The bed was comfortable!

Great location, building, atmosphere!

The Inn was beautiful, the location was awesome, the peaceful quiet atmosphere was appreciated, the breakfast was delicious (especially enjoyed the scones). I would highly recommend staying at this place.

Perfect Over-night stay.

Clean, comfortable, and good Breakfast

Nice getaway

Love the Victorian vibe. Excellent breakfast. Wish we could have enjoyed the property more

Rooms a little tired

Stayed with college friends visiting from Long Island

Location very comfortable, nice country home feel and great breakfast.

95 degree day with no air conditioning

Air conditioning did not work properly. Room on 3rd floor, essentially in the attic of a 100 year old building. Also, would have liked to know before check in that I have in a 3rd floor room with no elevator.

The Inn At Jackson NH

The inn was beautiful. We were met at the door by the owner and he gave us a tour and history of the inn. Our room was spacious, clean and charming. The complimentary breakfast was tasty and very plentiful. We will definitely stay here again.

Good value especially with the excellent breakfast. Porch was great spot for morning coffee & readi

Breakfast and location were great. Room was clean and plenty of room. AC worked well on a humid night

Bed mattress was not great. Glass shelf over bathroom sink was in the way Porch screen and window needed cleaning/repair Hot tub area was not inviting with green mildew on deck and steps

המקום מותיר תחושה אותנטית של בית ארחה מהמאה הקודמת. השירות של הצוות והנכונות לעזור. ארוחת הבוקר.

זרם המים במקלחת דורש פתרון

It was a pleasant surprise to stay at IAJ. We booked it for one night in order to hike Mt Washington

Wonderful and friendly staff. Met the owner who was super nice. Had nice chats.

Negative Experience

I am trying to reconcile the differences between the Inn at Jackson’s web site and positive reviews with our negative experience. We had no warning that this room was on the 3rd floor so did not enjoy carrying suitcases up three flights of stairs. Room from rugs to pillows to walls were dated. What was most disconcerting was that the top floor was not air conditioned. It did not appear that our small in room air conditioner had not been turned on in some time since the room registered 88 degrees when we entered. We complained and were told that it just needed a short amount of time for the air conditioner to work. We checked out after 2 days since this was not the case. We could not use the room during the day, and sleep was uncomfortable due to the nighttime heat. The breakfast was excellent and the location was convenient, but the entire facility needs updating. As frequent travelers, we have rarely had such a negative experience.

Great accommodations for a very reasonable price. Great breakfast too!

Breakfast was great. Good selection available. Awesome views of Jackson and Black mountain from dining tables.

Not much. The inn is comfortable and has a great location.

Lovely property, friendly and helpful staff, will return. :-)

It’s a perfect location, a beautiful property, well cared-for, with friendly staff. We had a lovely breakfast, comfortable room, and felt at home. Wonderful hospitality. Everything was really just right. I wish we had planned to stay longer.

Nothing really. I think the gas fireplace in the room may have been turned off for the season, but we were fine without it. I’m sure if we had asked the staff to help with it that they would have.

Lovely trip back in time when the wealthy took to gigantic summer homes in NH to escape hot summers.

Gorgeous mansion of years gone by, now an inn. Very comfortable, quiet, excellent staff, superb breakfast and we would stay again!

Nothing to dislike!

Incredible breakfast and views. Cozy stay

Breakfast was incredible, the ambience was very relaxing and cozy, and the owner was very polite and kind. Overall I really enjoyed the inn itself.

The innkeeper wasn't very helpful or responsive. On our second night the heat was stuck blowing full blast and the thermo was pegged out at 85°. I texted the inn keeper and he didn't offer any help. When I returned home my girlfriend couldn't find her purse so I asked him to check the room and he more or less shrugged it off until I had a lieutenant visit which is when I found out someone was working who very easily could have checked the room like I had asked. Owner was delightful though and everything else about the stay was great.