Cancellations & refunds

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Every room and rate on Analog Escapes comes with its own cancellation policy, set by the property. You'll always see it before you pay: on the room list, at checkout, on your confirmation and in My trips.

Free cancellation rates

Rates marked Free cancellation can be cancelled for a full refund until the exact date and time shown (we show it in US Eastern time, for example “until Oct 14, 7:00 PM EDT”). After that moment, the fee shown in the policy applies, up to the full price.

Non-refundable rates

Non-refundable rates are usually the lowest price. If you cancel, change your dates or don't show up, the full amount is charged and isn't refunded.

How to cancel

• Sign in to My trips with the email you booked with, open the booking and choose Cancel.
• Before you confirm, we show exactly what you'll get back.
• You'll receive a cancellation email with your refund amount.
• Stays that have already started can't be cancelled online; contact the property or us.

Refunds

Refunds go back to the card you paid with, usually within 5–10 business days, depending on your bank. Any amount marked “paid at property” (such as resort fees or local taxes) is settled with the property directly.

Changing a booking

To change dates or rooms, cancel (under the rate's policy) and book again. If you're on a non-refundable rate, contact us first: we'll ask the property, though changes aren't guaranteed.

If a property cancels

In the rare case a property can't honor your booking, you'll get a full refund and we'll help you find a comparable stay.

Questions

Email hello@analogescapes.com with your confirmation number. See also our Terms of Service.